For Products with quality problems purchased at the Website, you can request a return within 30 days after receiving such products. It is our policy to satisfy the “Return Conditions” described below and the quality problems are verified by our after-sales service center. Please note:
a. Small threads, raw edges (commonly seen on apparel), colour differences due to different monitors (different displays, color difference is difficult to avoid), thickness of the Products, running threads, hand-feel and other details, etc, are not recognized as a quality issue;
b. Return due to reasons such as style, colour and subjective preferences is not a return for Products with quality issues;
c. Damage caused by improper use, wash or damage caused by your own alteration or other human factors is not a quality issue. If the Products are clearly indicated with defects at the time of purchase, such defects are not considered as quality problems and are not accepted for return;
d. When selecting the size, please refer to the size chart and choose the size that suits you. The customer service team can only provide suggestions, not as the basis for your final purchase decision. If the you return due to size issue, it is not a return of Products with quality issue;
e. The size specifications of the Product shall be subject to the actual Product.
Return Conditions
a. The Products are within the return period;
b. The Products are in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
c. The outer package of the Product is intact (including the plastic bag or box, please do not stick any tapes or labels directly on our shoe boxes, please put the shoe box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept;
d. If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the rights to ask you to pay for the gift price according to the price of the gift we have indicated.
Return Exclusions
a. Products not sold through the Website, i.e. Alfary official online store;
b. Customized products without quality problems;
c. Underwear, socks and selected limited edition products without quality problems;
d. Where the Product is used, washed, processed (e.g altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale conditions;
e. Where the electronic invoice or order number issued at the time of purchase is lost;
f. Orders that exceed the return period;
g. Products that are clearly indicated with defects at the time of purchase, and then returned with defective reasons; and other circumstances in which the consumer has no right to return according to the applicable law.
Please also note that you may process returns online only for purchases made on the Website.
Return Process
Please contact our customer service for specific return procedures and registration, which shall form part and parcel of these Terms and Conditions. For Hong Kong customers, please bring your products with its invoice to Alfary’s office for the return. For overseas customers, please mail your products with its invoice to Alfary’s office for the return. Once we confirm that the return conditions and requirements are met, we will refund the value of the returned products together with the postage which you have paid. When returning the Product please indicate the reason for the return in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You would also need to indicate the item number, color, size and other information related to the return Product(s). All matters and disputes are subject to the final decision of Alfary.
Address of Alfary's Office: Flat 14, 10/F, Fonda Industrial Building, 37-39 Au Pui Wan St, Fo Tan, Shatin
Tel.: (+852) 6010 3841
Refund Time
For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 14 business days after receiving the returned Product(s), but:
a. We have the rights to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our threshold promotions or offers;
b.We have the rights to deduct the shipping fee from your refund amount if your returned Products were bought together with other merchandise to enjoy free shipping promotion. The time of receipt of the refund depends on different refund methods.
The time of actual refund to your account depends on different banks or payment platforms operations. It may take more than 15 business days. If the return does not meet the return conditions or requirements, we will contact you and return the Product(s)to you at your cost.
